Question 1

Are all your watches authentic?

Accepted Answer

Yes. Every watch we sell is inspected and authenticated by our experienced in-house watchmakers before being listed. We guarantee the authenticity of every timepiece.

Question 2

Do your watches come with a warranty?

Accepted Answer

Every watch purchased from ATX Watches includes a 1-year warranty covering mechanical defects unless otherwise noted. This does not cover cosmetic wear, water damage from misuse, or damage caused by service performed outside of ATX Watches.

Question 3

Can I see a watch in person before buying?

Accepted Answer

Absolutely. All of our inventory is available to view in store. No appointment is necessary, just stop by during business hours.

Question 4

Do you offer financing or payment plans?

Accepted Answer

We do not offer in-house financing. However, we can consider a layaway where the watch stays in our possession as payments are made over a set period of time. For example, we may require 1/4 of the total payment up front, and then 1/4 for each following month. Layaway terms and availability are subject to staff discretion on a case by case basis.

Question 5

Can I trade my watch toward a purchase?

Accepted Answer

Yes, we accept trades. Trade value can be evaluated on the spot in store. Please note that trades are handled case by case and trade ins may be declined, restricted to certain pieces, or given varying evaluations depending on what you are trading towards.

Question 6

How do I sell my watch to ATX Watches?

Accepted Answer

You can visit us in store for an immediate evaluation, or fill out our online quote form with details about your watch. We'll get back to you with an offer as soon as possible.

Question 7

What brands do you buy?

Accepted Answer

We purchase most premium/luxury watch brands including Rolex, Omega, Cartier, Tudor, Longines, Breitling, IWC, Panerai, Audemars Piguet, Patek Philippe, Grand Seiko and more as well as brands like Tissot, Hamilton, Seiko, Citizen, Christopher Ward, etc. If you're unsure, just ask.

Question 8

How quickly will I get paid?

Accepted Answer

If you accept our offer in store, you'll be paid on the spot. We offer payment via cash, wire transfer, check, Zelle or Venmo contingent on availability and bank limits.

Question 9

Do I need an appointment to sell?

Accepted Answer

No appointment is needed. Walk in during business hours and our team will evaluate your watch while you wait.

Question 10

What repair services do you offer?

Accepted Answer

We are a full service center offering complete mechanical and quartz overhauls, battery replacements, band resizing, crystal replacement, water resistance testing, and more. Visit our repair page for the full list. We are equipped to handle just about any repair work.

Question 11

How long does a typical repair take?

Accepted Answer

Battery replacements, resizing, and certain simple services are done on-the-spot. Smaller repair work such as crystal replacement, movement replacement and stem/crown repair can take any where from a few days to approximately 2 weeks. A complete mechanical overhaul typically can take 6+ weeks depending on the complexity and parts availability.

Question 12

Do you provide repair estimates?

Accepted Answer

Yes, we provide free estimates before any work begins. You'll know the cost and timeline upfront with no obligation.

Question 13

Do you service all brands?

Accepted Answer

Our watchmakers service most mechanical and quartz watches. For certain high-complication or in-house movements, we may refer you to a brand-authorized service center. We do not work on replicas or most pieces and reserve the right to turn away repair for any reason.

Question 14

Where are you located?

Accepted Answer

We're at 3918 Far W Blvd, Austin, TX 78731. Right off of Mopac.

Question 15

What are your hours?

Accepted Answer

Monday through Friday: 10am – 6pm. Saturday: 10am – 4pm. Closed on Sundays.

Question 16

Do I need an appointment?

Accepted Answer

No appointment is needed for browsing, selling, or repair. Just walk in during business hours.

Question 17

Do you offer Authentication services?

Accepted Answer

Unfortunately, we do not offer any authentication services to the public.

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