Returns
We aim for each and every customer to be completely satisfied with their purchase.
Return Policy
Watches may be returned within 7 business days of purchase for a full refund, provided the watch is in the same condition as when it was sold with all original packaging, accessories, and documentation. Returns are subject to inspection and comparison against the photos taken at time of purchase.
Returns that do not meet these criteria are subject to a restocking fee or may be declined.
Returns should be completed in store. If a customer cannot return the watch in person, they are responsible for the cost of an insured shipping label. Please note that the returned watch(es) should be in transit within 7 business days of original purchase.
Conditions
- Watch must be in the same condition as at time of sale
- All original packaging, tags, and accessories must be included
- Custom orders and special requests are final sale
- Refunds are issued via the original payment method
Exchanges
We're happy to work with you on exchanges or trades. If you'd like to swap your purchase for a different piece, visit us in store and we'll help you find the right watch.
Questions?
If you have questions about our return policy, please contact us or call (512) 454-2213.